About Us

We've been dedicated to developing treatments and serving the hematology community for over 60 years. But treatments are just the beginning.

Here for you...every step of the way

You are not alone. As part of our ongoing commitment to patients and their caregivers, the Hematology Support Center was created to simplify access to resources and guide patients, doctors, your insurance companies, and even specialty pharmacies through the maze of coverage and access options available.

We have a team working to answer your questions, navigate the unknown, and to help you better understand, so you can focus on treatment and care. To do this, we put together a strong team of experts including:

Case Managers assist with copay enrollment

Case Managers

Case Managers are your first point of contact. They can assist with CoPay enrollment and will connect you to other HSC team members if additional information is required.

Reimbursement and Access Managers

Reimbursement and Access Managers (RAM)

A RAM can provide insurance and access education and support for patients and HCPs for Shire products. RAMs also assist providers and patients, addressing barriers to treatment access.

Healthcare Educators provide face-to-face education to patients about their Shire treatment and condition

Healthcare Educators (HCE)

Healthcare Educators are fluent in both Spanish and English and can provide one-on- one education to caregivers and patients on managing their condition.