Frequently Asked Questions
Intended for US Audiences Only
Find answers to your important questions about Hematology Support Center (HSC) support, insurance, and disease education.
If you are prescribed a Takeda hematology treatment, HSC Case Managers (CMs) are available to assist you. CMs can answer your questions or connect you to other team members. To speak with a CM, call us Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-83791-888-229-8379.
If you are prescribed a Takeda hematology treatment, you can enroll in HSC. [When you enroll, you're free to choose the type of product support that best fits your needs. And you can always change this in the future.]
Learn more about enrolling in HSC here.
If you are prescribed a Takeda hematology treatment, HSC Patient Access Managers (PAMs)* can help you choose an insurance plan. To connect with a PAM, call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-83791-888-229-8379.
This website also offers tools and information to help you understand insurance. You'll learn how to compare plans, ask the right questions, and choose a plan that fits your needs. You can find these HSC resources here.
*PAMs were previously named Reimbursement and Access Managers (RAMs).
The HSC team includes Healthcare Educators (HCEs) who can help educate you on your condition and your prescribed Takeda treatment. HCEs can also provide assistance to you in Spanish, if needed.
Learn more about HCEs and how to request HCE support here.
If you are prescribed a Takeda hematology treatment and have questions or concerns about a change in your insurance coverage, HSC is here to help. Our Patient Access Managers (PAMs)* can help you find the answers that you need. To connect with a PAM, you can call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-83791-888-229-8379.
Learn more about PAM support here.
*PAMs were previously named Reimbursement and Access Managers (RAMs).
If you have commercial insurance, you may be eligible for Takeda's HSC CoPay Assistance. If you are commercially insured and eligible, Takeda's HSC CoPay Assistance Program may cover 100% of eligible out-of-pocket costs related to your prescribed Takeda hematology treatment for which there is a copay. Copay costs may include expenses such as deductibles and coinsurances, up to the program maximum.*
HSC will let you know if you qualify.
If you have questions, call us Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-8379.1-888-229-8379. You can also find out how to self-enroll in HSC here.
*IMPORTANT NOTICE: The Hematology Support Center Copay Assistance Program (the Program) is not valid for prescriptions eligible to be reimbursed, in whole or in part, by Medicaid, Medicare (including Medicare Part D), Tricare, Medigap, VA, DoD, or other federal or state programs (including any medical or state prescription drug assistance programs). No claim for reimbursement of the out-of-pocket expense amount covered by the Program shall be submitted to any third party payer, whether public or private. The Program cannot be combined with any other rebate/coupon, free trial, or similar offer. Copayment assistance under the Program is not transferable. The Program only applies in the United States, including Puerto Rico and other U.S. territories, and does not apply where prohibited by law, taxed, or restricted. This does not constitute health insurance. Void where use is prohibited by your insurance provider. If your insurance situation changes you must notify the Program immediately at 1-888-229-8379.1-888-229-8379. Coverage of certain administration charges will not apply for patients residing in states where it is prohibited by law. Takeda reserves the right to rescind, revoke, or amend the Program at any time without notice.
If you are prescribed a Takeda hematology treatment and have questions about your treatment cost and coverage, our Patient Access Managers (PAMs)* are trained and available to provide answers. PAMs can also help you address potential access challenges with your prescribed Takeda treatment.
To connect with a PAM, you can call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-8379.1-888-229-8379. Learn more about PAM support here.
*PAMs were previously named Reimbursement and Access Managers (RAMs).
If your insurance plan does not cover your prescribed Takeda hematology treatment, trained HSC team members are available to assist you by providing access education and resources. Patient Access Managers (PAMs)* can help address complex coverage issues. They can also help you address potential access challenges with your prescribed Takeda treatment.
To connect with a PAM, you can call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-8379.1-888-229-8379. Learn more about PAM support here.
*PAMs were previously named Reimbursement and Access Managers (RAMs).
If you are prescribed a Takeda hematology treatment and are facing a loss of insurance, HSC is here to help. Our Patient Access Managers (PAMs)* are trained to help you address potential access challenges with your prescribed Takeda treatment.
To connect with a PAM, you can call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-8379.1-888-229-8379. Learn more about PAM support here.
*PAMs were previously named Reimbursement and Access Managers (RAMs).
If you are prescribed a Takeda treatment, HSC offers personalized support from an expert Healthcare Educator (HCE). An HCE can answer questions about your condition and prescribed Takeda treatment. HCEs can also provide support in Spanish. Learn more about HCEs and how to request HCE support here.
Keep in mind, your HCE does not replace your healthcare provider. Be sure to call your healthcare provider if you have questions or concerns about your treatment plan.
If you'll be traveling with your treatment, here are some important tips to keep in mind:
If you have questions, HSC offers personalized support from expert Healthcare Educators (HCEs). An HCE can provide one-on-one health education about your condition and your prescribed Takeda treatment. HCEs can also provide support in Spanish. Learn more about HCEs and how to request HCE support here.
The Centers for Disease Control and Prevention (CDC) supports and funds a national network of HTCs. Find an HTC near you.
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