Personalized product support

Who can I call at HSC if I have questions?

If you are prescribed a Takeda hematology treatment, HSC Case Managers (CMs) are available to assist you. CMs can answer your questions or connect you to other team members. To speak with a CM, call us Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-83791-888-229-8379.

I'm having trouble deciding which insurance plan is right for me. How can HSC help me?

If you are prescribed a Takeda hematology treatment, HSC Patient Access Managers (PAMs) can help you choose an insurance plan. To connect with a PAM, call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-83791-888-229-8379.

This website also offers tools and information to help you understand insurance. You'll learn how to compare plans, ask the right questions, and choose a plan that fits your needs. You can find these HSC resources here.

Does HSC offer support in a language other than English?

If English is not your preferred language, let us know. We can communicate with you over the phone using a translation service.

My insurance is changing. Will this affect my access to my prescribed Takeda treatment?

If you are prescribed a Takeda hematology treatment and have questions or concerns about a change in your insurance coverage, HSC is here to help. Our Patient Access Managers (PAMs) can help you find the answers that you need. To connect with a PAM, you can call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-83791-888-229-8379.

Learn more about PAM support here.

Financial assistance

How can I pay less for my prescribed Takeda treatment?

If you have commercial insurance, you may be eligible for Takeda's HSC Co-Pay Assistance. If you are commercially insured and eligible, Takeda's HSC Co-Pay Assistance Program may cover 100% of eligible out-of-pocket costs related to your prescribed Takeda hematology treatment for which there is a co-pay. Co-pay costs may include expenses such as deductibles and coinsurances, up to the program maximum.*

HSC will let you know if you qualify.

If you have questions, call us Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-8379.1-888-229-8379. You can also find out how to self-enroll in HSC here.

*IMPORTANT NOTICE: The Hematology Support Center Copay Assistance Program (the Program) is not valid for prescriptions eligible to be reimbursed, in whole or in part, by Medicaid, Medicare (including Medicare Part D), Tricare, Medigap, VA, DoD, or other federal or state programs (including any medical or state prescription drug assistance programs). No claim for reimbursement of the out-of-pocket expense amount covered by the Program shall be submitted to any third party payer, whether public or private. The Program cannot be combined with any other rebate/coupon, free trial, or similar offer. Copayment assistance under the Program is not transferable. The Program only applies in the United States, including Puerto Rico and other U.S. territories, and does not apply where prohibited by law, taxed, or restricted. This does not constitute health insurance. Void where use is prohibited by your insurance provider. If your insurance situation changes you must notify the Program immediately at 1-888-229-8379.1-888-229-8379. Coverage of certain administration charges will not apply for patients residing in states where it is prohibited by law. Takeda reserves the right to rescind, revoke, or amend the Program at any time without notice.

How much of the cost of my prescribed Takeda hematology treatment will my insurance cover?

If you are prescribed a Takeda hematology treatment and have questions about your treatment cost and coverage, our Patient Access Managers (PAMs) are trained and available to provide answers. PAMs can also help you address potential access challenges with your prescribed Takeda treatment.

To connect with a PAM, you can call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-8379.1-888-229-8379. Learn more about PAM support here.

My health insurance will not cover my prescribed Takeda hematology treatment. What do I do?

If your insurance plan does not cover your prescribed Takeda hematology treatment, trained HSC team members are available to assist you by providing access education and resources. Patient Access Managers (PAMs) can help address complex coverage issues. They can also help you address potential access challenges with your prescribed Takeda treatment.

To connect with a PAM, you can call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-8379.1-888-229-8379. Learn more about PAM support here.

I am experiencing a gap in health insurance. What do I do?

If you are prescribed a Takeda hematology treatment and are facing a loss of insurance, HSC is here to help. Our Patient Access Managers (PAMs) are trained to help you address potential access challenges with your prescribed Takeda treatment.

To connect with a PAM, you can call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-8379.1-888-229-8379. Learn more about PAM support here.

Navigating insurance

I don't understand my insurance coverage as it relates to my prescribed Takeda hematology treatment. How can HSC help me?

HSC's services and resources can help you understand your insurance coverage needs and identify the right plan for you. Our Patient Access Managers (PAMs) are ready to answer your insurance-related questions. They are available Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-8379.1-888-229-8379.

Our tools and reading materials can help you:

Make sense of how health insurance works
Understand your plan's policy
Explore and compare insurance options, and much more

You can find these resources here.

Can HSC help me compare insurance plans so I can choose an option that's right for me while prescribed a Takeda hematology treatment?

HSC offers tools and services to help you understand your insurance coverage. We can also work with you to find the insurance plan that's best for you.

HSC provides worksheets and reading materials to help you:

Explore and compare insurance options
Make sense of how health insurance works
Understand your plan's policy

You can find these resources here.

Our Patient Access Managers (PAMs) are ready to answer your insurance-related questions. They are available Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-8379.1-888-229-8379.

I'm having trouble working with my health insurance company. What can I do?

Patient Access Managers (PAMs) are health insurance experts. They're here to help you address potential access challenges with your prescribed Takeda treatment.

To connect with a PAM, you can call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-8379.1-888-229-8379. Learn more about PAM support here.

My health insurance denied coverage for my prescribed Takeda hematology treatment. What do I do?

If your insurance denied coverage for your prescribed Takeda hematology treatment, HSC may be able to help. Our team members are trained and available to assist you. Patient Access Managers (PAMs) can help you address potential access challenges with your prescribed Takeda treatment.

To connect with a PAM, you can call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-8379.1-888-229-8379. Learn more about PAM support here.

I have no insurance and need help getting my Takeda hematology treatment. How can HSC help me?

If you have no insurance, Takeda’s Patient Assistance Program (PAP) may help. PAP provides medication at no cost to eligible patients who are prescribed a Takeda treatment. To learn more, call HSC. We’re here Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-8379.1-888-229-8379. You can also talk with your healthcare provider.

Disease education and support

I'm planning to travel soon with my prescribed Takeda treatment. How can HSC help me?

If you'll be traveling with your treatment, here are some important tips to keep in mind:

Inform your healthcare provider of your plans and follow any instructions they may provide you
Make a list of hospitals or Hemophilia Treatment Centers (HTCs), along with their contact information, that are along your travel route
Keep your treatment and supplies with you at all times (for example, in your carry-on luggage). That way, you'll be able to use your items at any time on the way to your destination. Also, they'll be better protected against temperature changes, rough handling, or loss
Pack extra medication just in case you experience a travel delay
When going through security, carry a copy of a travel letter describing your condition and the need for your medication
Wear a medical ID bracelet or carry a medical ID card with you at all times
Make sure to have all treatment, supplies, and medical devices clearly labeled

How can I find a Hemophilia Treatment Center (HTC) near me?

The Centers for Disease Control and Prevention (CDC) supports and funds a national network of HTCs. Find an HTC near you.

Need Assistance?

Call us: 1-888-229-83791-888-229-8379

Monday-Friday 8:30 AM to 8:00 PM ET

CoPay assistance

Get personalized product support